(updated September 2015)
Returns & Refunds
If you’re not absolutely delighted with anythng you’ve purchased from BeerGuevara.com, let us know within 10 days of purchase and we’ll gladly provide you with a full refund, provided the product is in its original condition and packaging.
If you have used a product, but found it to be damaged or faulty, we will collect the product at our expense and either replace, refund or repair it, depending on the circumstance.
Your Personal Information
Your privacy is important to us. We promise to keep your personal details, including email address and telephone numbers, confidential and not divulge this to any other party unless required to do so by law.
Security of Your Financial Information
BeerGuevara.com processes credit card payments via PayGate – a South African based payment service provider which adheres to the strictest security standards. You can read about these here. When you chose to make a payment via credit card on our site, you are directed to PayGate’s secure servers where you enter your data and process your payment – and then back to us after payment is acepted. This means we never see your credit card details at any stage in the checkout process.
Delivery & Collection
Within South Africa, we offer a number of options for delivery countrywide. If for some reason our courier partners are unable to deliver to your particular location, we’ll notify you and refund your purchase amount. Please note that BeerGuevara.com is a South African online store, and all products are for sale in the republic of South Africa only – we do not deliver to any overseas destinations.
In-Store Pickup Times
Orders placed in the morning (9 am – 12 noon) will be available for collection after 3pm that afternoon. All orders placed after 12 noon will be available for collection the following morning after 10am. Orders placed on the weekend will be available for collection on Monday morning after 10.
Delivery Dispatch Times
Online orders placed and paid for in the morning (before 12 noon) will be dispatched the same day. Orders placed in the afternoon will be dispatched the following day. All weekend orders will be dispatched on Monday.
So – for example, if you place an order online at 2pm on Tuesday and select “next day” shipping, your order will be prepped on Tuesday afternoon, collected by our courier company on Wednesday, and delivered to you on Thursday.
Currency & Sales Tax
All prices are quoted in South African Rands, and unless stated otherwise, include VAT.